THE DETAILS

Shipping Policy

Effective Date: 1st March 2026

This Shipping Policy explains how orders are processed, shipped, and delivered when you shop at trusatva.com.

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1. Order Processing Time

• Orders are processed within 2–3 business days (Monday–Friday, excluding holidays).
• Orders placed after 2 PM EST or on weekends/holidays will begin processing the next business day.
• During peak seasons or promotions, processing times may extend slightly. If a significant delay is expected, we will notify you.

2. Shipping Methods & Delivery Estimates

We work with major U.S. carriers such as USPS, UPS, and FedEx.

Delivery estimates begin once the order leaves our warehouse and are provided by carriers as estimates only. Delays may occur due to weather, carrier issues, holidays, or other factors outside our control.

3. Shipping Costs

Complimentary standard shipping is included with all one-time purchases and subscription orders within the United States.

Express shipping is available for an additional fee. The applicable express shipping fee will be displayed at checkout before you complete your purchase.

Shipping charges, including any express shipping fees, are non-refundable once an order has shipped, except where otherwise required by applicable law or where the shipment was damaged, defective, or incorrectly fulfilled by TruSatva.

4. Shipping Destinations

We currently ship to the 48 contiguous United States only.

We do not currently ship to:

• Alaska
• Hawaii
• Puerto Rico or other U.S. territories
• APO/FPO/DPO military addresses
• International destinations

We may expand shipping regions in the future.

5. Order Tracking

Once your order ships, you will receive a shipping confirmation email with:

• Tracking number
• Carrier link

If you don't receive tracking within 3 business days of placing an order, email us at support@trusatva.com.

6. Multiple Shipments

If your order includes items fulfilled from separate warehouses or at different times, they may arrive in multiple packages. You will receive tracking details for each shipment.

7. Shipping Address Changes

If you need to update your shipping address after placing an order:

• Email us immediately at support@trusatva.com
• We will do our best to update the address before the order ships
• However, we cannot guarantee changes once the order has been processed or shipped

8. Lost, Stolen, Damaged Packages & Product Integrity

Lost or Missing Packages

If tracking shows "Delivered" but you didn't receive your package:

• Check with neighbors or your building management
• Check with the carrier
• Email us within 48 hours at support@trusatva.com

We will assist in initiating an investigation with the carrier; however, TruSatva is not responsible for carrier-confirmed delivered packages that are lost or stolen after delivery.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:

• Notify us within 48 hours of delivery
• Include photos of the product + packaging
• We will replace it at no cost to you

9. Product Storage & Temperature

TruSatva products should be stored in a cool, dry place away from direct sunlight and excessive heat or moisture. We recommend bringing packages indoors promptly after delivery and storing the product according to the instructions provided on the packaging. TruSatva is not responsible for product damage or degradation caused by improper storage after delivery.

10. Return-to-Sender / Undeliverable Packages

If a package is returned due to:

• Incorrect address
• Undeliverable location
• Unclaimed delivery

We will contact you. Reshipping fees may apply.

If you request a refund instead of reshipment:

• Refund will be issued according to our Refund Policy
• Any shipping charges paid for an express shipping option are non-refundable for change-of-mind returns, except where otherwise required by law or provided under our Refund & Return Policy.

11. Returns & Refunds

Returns and refunds are handled under our Refund & Return Policy.

Please review our Refund & Return Policy for eligibility requirements, the 7-Day Try-It Guarantee, return procedures, subscription-related returns, and refund processing.

12. Order Cancellation

You may request cancellation of an order by emailing support@trusatva.com as soon as possible after placing your order.

We will do our best to accommodate cancellation requests, but cancellation cannot be guaranteed once an order has entered processing or has been shipped.

One-Time Purchases: If your cancellation request is received before your order enters processing, we will make reasonable efforts to cancel the order and issue a full refund. Once an order has entered processing or has shipped, it may no longer be possible to cancel it. If the order has already shipped, please refer to our Refund & Return Policy.

Subscription Orders: You may cancel your subscription at any time through your customer account or by emailing support@trusatva.com. Cancellation requests must be received before your next billing date to prevent the upcoming renewal order from being charged. If a subscription order has already been billed and entered processing, cancellation of that order may no longer be possible.

Canceling a subscription stops future subscription renewals and does not automatically cancel or refund an order that has already been billed, processed, or shipped. Any refund eligibility for an already-billed order is subject to our Refund & Return Policy.

13. Sales Tax

Sales tax is calculated at checkout based on your shipping address and applicable state/local tax laws.

We collect and remit sales tax in jurisdictions where required by law.

14. Carrier Delays & Force Majeure

Estimated delivery times are provided by carriers and are not guaranteed.

We are not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:

• Severe weather or natural disasters
• Carrier disruptions or delays
• Government actions or public emergencies
• Incorrect or incomplete shipping information provided by the customer

We will work with carriers to assist in resolving significant delays where possible.

15. Contact Us

For any shipping-related questions:

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