TruSatva Return Policy

THE DETAILS

Refund & Return Policy

At TruSatva, your sleep and satisfaction matter to us. We've created a fair and transparent return policy that allows you to try our Sleep Ritual while ensuring the product isn't misused.

1. 7-Day Try-It Guarantee (Opened Products) — First-Time Orders Only

You have 7 days from the date your first order is delivered to evaluate the product and decide if it is right for you.

To qualify for an opened-product return:

  • You must contact us within 7 days of delivery at support@trusatva.com
  • Once your return request is approved, we will provide return instructions
  • The product must be shipped back within 7 calendar days of approval
  • You must return all remaining sachets/capsules
  • Return shipping costs are the customer's responsibility
  • Once received and inspected, approved refunds will be issued to the original payment method

This guarantee applies to first-time customers only. A customer's first subscription order is eligible for the Try-It Guarantee; subsequent subscription orders and repeat purchases are not eligible under the Try-It Guarantee.

Opened items cannot be returned or refunded after 7 days of delivery.

This policy allows customers to genuinely try the product while preventing misuse of the guarantee.

2. 30-Day Return Policy (Unopened Products)

If you purchased a product and changed your mind, you may return any unopened and unused product within 30 calendar days of delivery for a refund to your original payment method.

To qualify for a return under this policy:

  • The product must be unopened and unused
  • The product must be in its original, sealed packaging
  • The safety seal must be completely intact
  • The return request must be made within 30 calendar days of delivery
  • Return shipping costs are the customer's responsibility

Original shipping charges, including any express shipping fees paid at checkout, are non-refundable for change-of-mind returns.

3. Damaged, Defective, or Incorrect Items

If your package arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery and include photos of the issue. After verification, we will arrange a replacement at no cost. Items reported after 48 hours may not be eligible.

4. Exchanges

If you wish to try a different flavor or product, you may return your unopened item within 30 days and place a new order once the return is approved.

5. Non-Returnable Items

For safety, hygiene, and compliance reasons, we cannot accept returns for:

  • Opened items after the 7-day Try-It Guarantee window
  • Unopened items returned more than 30 calendar days after delivery
  • Products with broken or compromised safety seals returned under the 30-day unopened-product policy
  • Items damaged due to customer mishandling after delivery
  • Products purchased outside trusatva.com
  • Subscription renewal orders after processing or shipment
  • Gift cards or promotional/free items

6. Refund Processing

  • Once your return is received and inspected, we will notify you of approval or rejection
  • Approved refunds are issued to your original payment method
  • We initiate refunds within 3–5 business days of approval
  • Your bank or card issuer may take additional time to post the refund

Shipping Costs:

  • Complimentary standard shipping has no shipping charge to refund.
  • Express shipping fees paid at checkout are non-refundable for change-of-mind returns.
  • For damaged, defective, or incorrect orders, TruSatva will refund or replace the order at no cost to you.

7. Abuse & Fraud Protection

To ensure fairness for all customers, TruSatva reserves the right to decline:

  • Repeated opened-product returns
  • Suspicious refund patterns
  • Returns inconsistent with our policies

Our goal is to support genuine customers while preventing misuse.

8. How to Start a Return

Email us at support@trusatva.com with:

  • Your order number
  • Reason for return
  • Photo of the product (for opened returns)

We'll respond with full return instructions.

9. Subscriptions

If you have an active TruSatva subscription:

  • You may cancel your subscription at any time through your customer account or by emailing support@trusatva.com.
  • Cancellation requests must be received at least 48 hours before your next scheduled billing date to prevent the upcoming subscription charge.
  • If a subscription order has already been billed and entered processing, we may not be able to cancel that order. Any refund eligibility will be determined under this Refund & Return Policy.
  • Your first subscription order is eligible for the 7-Day Try-It Guarantee, subject to the requirements of that guarantee. Subsequent subscription orders are not eligible under the Try-It Guarantee.
  • Canceling your subscription stops future subscription renewals but does not automatically cancel or refund an order that has already been billed, processed, or shipped.

10. Disputes & Chargebacks

Before initiating a chargeback with your bank or card issuer, please contact support@trusatva.com so we can attempt to resolve your concern.

Chargebacks filed after a refund has already been issued, or chargebacks inconsistent with this policy, may be disputed with supporting documentation.