Privacy Policy

Last updated: 1st March 2026

This Privacy Policy explains how TruSatva (Vedanta Wellness LLC) ("we", "us", "our") collects, uses, shares, and protects your information when you visit trusatva.com (the "Site") or make a purchase from us.

By accessing or using this Site, you agree to the practices described in this Privacy Policy.

1. Contact Information

If you have any questions, would like to request access to your data, or want to file a privacy-related complaint, you can contact us at:

2. Personal Information We Collect

We collect several types of information to operate our business, fulfill your orders, and improve your experience.

A. Device Information (Collected Automatically)

Purpose: To load the Site properly, analyze usage, improve performance, and detect fraud/security risks.

Collected through: Cookies, pixels, tags, Shopify scripts, log files.

Examples: IP address, browser type/version, time zone, device identifiers, URL interactions.

B. Order & Account Information (Provided by You)

Purpose: To process orders, arrange shipping, send confirmations, and personalize communications.

Includes: Name, email, phone, billing/shipping address, payment info (processed via Shopify/Stripe).

C. Customer Support Information

When you contact us, we may collect email communications, order-related details, photos (e.g., damaged products), and any information voluntarily provided to resolve your issue.

D. Information from Cookies & Tracking Technologies

We use cookies to keep items in your cart, maintain sessions, understand user behavior, run advertising/retargeting, and improve site functionality. You may disable cookies through your browser settings.

3. How We Use Your Information

• Provide and operate our services
• Process payments and prevent fraud
• Ship orders and handle customer support
• Show relevant ads through retargeting
• Analyze browsing behavior and improve site performance
• Send marketing communications (only if opted-in)

4. Sharing Your Personal Information

We do not sell your personal information for monetary value. However, we may share limited personal information with third-party advertising and analytics partners for purposes such as ad measurement, retargeting, and behavioral advertising, which may be considered “sharing” under certain privacy laws.

We may share your information with:

• Service Providers: Shopify, payment processors, email marketing providers, shipping carriers, fulfillment partners, and customer support tools.
• Advertising & Analytics Partners: Google, Meta (Facebook/Instagram), TikTok, and similar advertising/analytics platforms.
• Legal Compliance: Where required to comply with applicable laws, lawful requests, or to protect our rights.

You may have the right to opt out of certain sharing activities under applicable law. See Section 6 for more information.

5. Behavioural / Targeted Advertising

We use tools for pixel-based tracking, behavior analysis, and ad retargeting. You can opt out here:

Facebook Ads Settings | Google Ads Settings | Bing Ads Settings

Broad opt-out: https://optout.aboutads.info/

6. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we collect about you
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Opt out of certain data sharing or targeted advertising activities
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at support@trusatva.com.

We may take reasonable steps to verify your identity before fulfilling your request.

If you are a resident of the European Economic Area, United Kingdom, or another jurisdiction with applicable privacy laws, you may also have the right to lodge a complaint with your local data protection authority.

We do not knowingly sell or share personal information of individuals under 16 years of age.

7. Children's Data

The Services are not intended for children. We do not knowingly collect information from children under the age of majority. If you believe we have, please contact us to request deletion.

8. Data Transfers

Your information may be transferred outside your country (including to the U.S.). Our providers comply with applicable data protection laws for such transfers.

9. Security and Retention

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary to:

• Provide our services
• Maintain your account
• Comply with legal, tax, accounting, or regulatory obligations
• Resolve disputes
• Enforce our agreements and policies

Retention periods may vary depending on the type of information and the purpose for which it was collected.

10. Browser Signals

We do not currently respond to “Do Not Track” browser signals due to the lack of a consistent industry standard for interpreting such signals.

11. Changes to This Policy

Updates will be posted on this page with a revised "Last Updated" date.

12. Complaints

If you have a concern, please contact support@trusatva.com. If unresolved, you may contact your local data protection authority.

13. Cookies and Tracking Technologies

We use cookies and similar technologies, including pixels, web beacons, and local storage, for the following purposes:

• Essential: Cart functionality, checkout, fraud prevention, and security
• Analytics: To understand website performance and visitor behavior
• Advertising: To measure ad performance and provide relevant advertising

You may control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

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