TruSatva Privacy Policy

THE DETAILS

Privacy Policy

Last updated: 1st March 2026

This Privacy Policy explains how TruSatva (Vedanta Wellness LLC) ("we", "us", "our") collects, uses, shares, and protects your information when you visit trusatva.com (the "Site") or make a purchase from us.

Important Information About Supplement-Related Data: TruSatva sells dietary supplements and is not a healthcare provider. Information you voluntarily provide to us about your sleep, wellness goals, product experience, or similar topics is used for purposes such as providing products and services, customer support, improving our products and Site, and communicating with you in accordance with this Privacy Policy. We do not use such information to provide medical diagnosis or treatment.

1. Contact Information

If you have any questions, would like to request access to your data, or want to file a privacy-related complaint, you can contact us at:

Email: support@trusatva.com

Address: 800 N King Street, Suite 304-1941, Wilmington, DE 19801, US

2. Personal Information We Collect

We collect several types of information to operate our business, fulfill your orders, and improve your experience.

A. Device Information (Collected Automatically)

Purpose: To load the Site properly, analyze usage, improve performance, and detect fraud/security risks.

Collected through: Cookies, pixels, tags, Shopify scripts, log files.

Examples: IP address, browser type/version, time zone, device identifiers, URL interactions.

B. Order & Account Information (Provided by You)

Purpose: To process and fulfill orders, manage subscriptions, arrange shipping, send transactional communications, provide customer support, and personalize communications.

Includes: Name, email, phone number, billing/shipping address, order history, subscription details, and payment-related information. Payment card information is processed by our payment processors and is not stored directly by TruSatva unless otherwise stated.

C. Customer Support Information

When you contact us, we may collect email communications, order-related details, photos (e.g., damaged products), and any information voluntarily provided to resolve your issue.

D. Information from Cookies & Tracking Technologies

We use cookies to keep items in your cart, maintain sessions, understand user behavior, run advertising/retargeting, and improve site functionality. You may disable cookies through your browser settings.

3. How We Use Your Information

  • Provide and operate our services
  • Process payments and prevent fraud
  • Ship orders and handle customer support
  • Manage recurring subscription orders, billing, cancellations, and subscription-related communications
  • Show relevant ads through retargeting
  • Analyze browsing behavior and improve site performance
  • Send marketing communications (only if opted-in)

4. Sharing Your Personal Information

We do not sell your personal information for monetary value. However, we may share limited personal information with third-party advertising and analytics partners for purposes such as ad measurement, retargeting, and behavioral advertising, which may be considered “sharing” under certain privacy laws.

We may share your information with:

  • Service Providers: Shopify, payment processors, email marketing providers, shipping carriers, fulfillment partners, and customer support tools.
  • Advertising & Analytics Partners: Google, Meta (Facebook/Instagram), TikTok, and similar advertising/analytics platforms.
  • Legal Compliance: Where required to comply with applicable laws, lawful requests, or to protect our rights.

You may have the right to opt out of certain sharing activities under applicable law. See Section 6 for more information.

If you opt into our SMS marketing program, your mobile phone number and text messaging opt-in consent data will not be sold, rented, or shared with third parties for their own marketing purposes.

5. Behavioural / Targeted Advertising

We use cookies, pixels, tags, and similar technologies to understand how visitors interact with our Site, measure advertising performance, and provide or support interest-based or targeted advertising.

Depending on your location and applicable law, you may have the right to opt out of certain forms of targeted advertising or the sale or sharing of personal information. You may exercise applicable privacy choices through our Site's privacy settings or by contacting us at support@trusatva.com.

You may also manage advertising preferences through certain third-party platforms, including Meta, Google, and other advertising providers.

6. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to:

  • Access the personal information we collect about you
  • Request correction of inaccurate personal information
  • Request deletion of your personal information
  • Opt out of certain data sharing or targeted advertising activities
  • Opt out of the sale or sharing of personal information for targeted or cross-context behavioral advertising, where applicable
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at support@trusatva.com.

We may take reasonable steps to verify your identity before fulfilling your request.

If you are a resident of the European Economic Area, United Kingdom, or another jurisdiction with applicable privacy laws, you may also have the right to lodge a complaint with your local data protection authority.

We do not knowingly sell or share personal information of individuals under 16 years of age.

7. Children's Data

The Site and our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us at support@trusatva.com so we can take appropriate steps to delete it.

8. Data Transfers

Your information may be transferred outside your country, including to the United States. We use service providers that may process personal information in countries other than the country where you live. Where required by applicable law, we use appropriate safeguards for such transfers.

9. Security and Retention

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary to:

  • Provide our services
  • Maintain your account
  • Comply with legal, tax, accounting, or regulatory obligations
  • Resolve disputes
  • Enforce our agreements and policies

Retention periods may vary depending on the type of information and the purpose for which it was collected.

10. Global Privacy Control (GPC) & Browser Signals

Our Site does not currently respond to traditional "Do Not Track" (DNT) browser signals because there is no consistent industry standard for interpreting those signals. Where required by applicable law, we recognize and honor valid opt-out preference signals, including Global Privacy Control (GPC), as requests to opt out of the sale or sharing of personal information for targeted or cross-context behavioral advertising.

11. Changes to This Policy

Updates will be posted on this page with a revised "Last Updated" date.

12. Complaints

If you have a concern, please contact support@trusatva.com. If unresolved, you may contact your local data protection authority.

13. Cookies and Tracking Technologies

We use cookies and similar technologies, including pixels, web beacons, tags, and local storage, for the following purposes:

  • Essential: Cart functionality, checkout, account functionality, fraud prevention, security, and basic Site operation
  • Analytics: To understand website performance, traffic, and visitor behavior
  • Advertising: To measure advertising performance, understand campaign effectiveness, and support relevant or targeted advertising

You may control certain cookie preferences through your browser settings and, where available, through our Site's privacy settings. Disabling certain cookies or tracking technologies may affect website functionality.